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Is AI-Driven Service Better Service?

The hype surrounding artificial intelligence is deafening. I’ve even seen articles that claim AI will solve world hunger and poverty. That’s probably easier to do than fixing banking, but sure enough, there are people who think that can happen, too. Is AI-Driven Service Better Service? There’s a YouTube video of an AI-powered robot in a Chinese bank. In the video, a customer is bent over talking to a two-and-a-half-foot tall...

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