The Quest for Video Teller ROI

A study from Cornerstone Advisors uncovered the business cases and rationale that went into the thinking of FIs that have deployed interactive teller machines (ITMs), the operational performance the technology has had, and the deployment issues and challenges the FIs faced. In addition to operational data on ITMs coming from the Cornerstone Performance Report, interviews were conducted with 11 FIs. Productivity Impact Overwhelmingly, productivity improvement was the primary driver for...

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