A proprietary financial model that provides a clear and objective view into the performance of individual delivery channels and calculate the true Return on Channel.
Whether closing a branch, adding seats in a contact center, or investing in upgraded mobile capabilities, our ROC framework forces all delivery channel investments to be measured objectively.
Let us help you calculate your Return on Channel investments.
As senior director for Cornerstone Advisors, Scott Hodgins is actively involved with the firm’s benchmarking, strategic planning, technology and system
