Contact Center

Cornerstone provides leading industry knowledge and integrated methodology to develop a world-class contact center.


In a world where face-to-face dialogue opportunities are shrinking, effective contact center experience management has become critical.  Cornerstone helps clients define and drive proactive technology and contact center engagement strategies to create marketplace advantage.

Competitive Advantage

Contact Center Sales & Service


Process & Technology Evaluation


Vendor Knowledge

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Meet the Team

Jim Burson specializes in strategic and Delivery Channel planning at Cornerstone Advisors. Jim helps clients achieve improved revenue performance and

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Ryan Brogan specializes in contact center and lending performance improvement and benchmarking for Cornerstone Advisors. He helps financial institutions outperform

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Kaleb Seymour leads Cornerstone’s internal analytic development by building rigorous models and the standardization of frameworks and deliverables. Kaleb specializes

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