Services and Approach / Delivery Channels

Contact Center

Cornerstone provides leading industry knowledge and integrated methodology to develop a world-class contact center.

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In a world where face-to-face dialogue opportunities are shrinking, effective contact center experience management has become critical.  Cornerstone helps clients define and drive proactive technology and contact center engagement strategies to create marketplace advantage.

Competitive Advantage

Contact Center Sales & Service

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Process & Technology Evaluation

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Vendor Knowledge

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5 Steps to Mastering Customer Complaints

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Scoring Remote Delivery Impact

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Sales Culture in the Cloud

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Efficient Call Centers of the Future

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Meet the Team

Jim Burson

Jim Burson specializes in strategic and Delivery Channel planning at Cornerstone Advisors. Jim helps clients achieve improved revenue performance and

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Ryan Brogan

Ryan Brogan specializes in contact center and lending performance improvement and benchmarking for Cornerstone Advisors. He helps financial institutions outperform

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Kaleb Seymour

Kaleb Seymour leads Cornerstone’s internal analytic development by building rigorous models and the standardization of frameworks and deliverables. Kaleb specializes

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