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GonzoBanker Blog

A collection of observations, ruminations, predictions and random thoughts from Cornerstone Advisors

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Operations (2)

The Case for Business Process Improvement

At Cornerstone Advisors, GonzoBanker’s mother ship, we have a client that recently used business...

Workforce Management: Not Just for the Big Boys

by Bill Cobb One of the most persistent misconceptions within the community bank and credit union...

Account Retention

“I ain’t saying that the service in my bank is bad, but when I went in the other day and asked the...

Changing the Branch Performance Scorecard for 2005

“It’s not whether you win or lose, it’s how you place the blame.” –Oscar Wilde

Document Imaging Benefits and Best Practices

Last week, my colleague Steve “Cassandra” Williams reported some frightening things regarding the...
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