GonzoBanker Blog

A collection of observations, ruminations, predictions and random thoughts from Cornerstone Advisors

Conversational AI Is Critical for Financial Institutions’ Digital Transformation

Ignore what vendors say about ‘unlocking new levels of loyalty.’ There are three requirements...

What’s a Digital Lending Ecosystem and Why Should Banks Care?

Financial institutions aiming for long-term success need to revamp the way they think about digital...

10 Banking Channel Metrics That Have Dramatically Changed in 10 Years

It shouldn’t be hard to convince you that the banking industry has changed dramatically over the...

COVID-19: Real Trends and Stories From the Front Line

Banks and credit unions report the pandemic’s impact on customer behavior. There have been all...

Will Customers Still Use Branches if They See a Great Digital Alternative?

“Your satisfaction is our top priority. So, if you could try to act really satisfied, that would be...

5 Multi-Channel Questions Branch Staff Needs to Be Able to Answer

Conversations about customer channel migration, branch sales and growth are gaining momentum. But...

What Every Banker Needs to Know Today About Artificial Intelligence

In the last two years, almost every technology company has started using the terms artificial...

How Can We Make the Short-Term Increase in Digital Banking Activity Permanent?

Converting new digital accounts into lasting relationships will take proactive care and feeding. A...

Bankers Are Caught in a Revenue Recession

Short-term moves to fill earnings shortfalls on the backs of customers will backfire spectacularly....

But I Really Like My Technology Vendor!

How much are you willing to pay to be chummy with your solution provider? In a recent survey of...