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Ryan Myers

Three Tips for Agile Planning in 2020

Banking executives should take a page out of the software industry playbook and adopt an agile approach to planning. If the first half of 2020 taught financial institutions anything, it’s that they must be nimble enough to adjust to change on short notice.

Preparing for the Unpredictable

In the midst of Coronavirus uncertainty, we must be mindful of what we can control and how we want...

Banking’s CRM Conquerors

How mid-size banks and credit unions turn CRM into success Financial institutions looking for...

Banking on CRM: Dreamers, Naysayers and Conquerors

The CRM market is shaping up to be the ultimate roller coaster ride. No other technology has been...

3 Counterintuitive Rules for Better Process Design

Highly successful banks and credit unions are not just getting big projects right – they’re also...

Salesforce is killing it – and that’s a good thing for banks

Salesforce’s recent earnings announcement seemed like gas on an already blazing fire. The company...

Managing Bank Regulations: Are You a Dodo or a Cockroach?

Remember the toy, Spirograph? You probably had one when you were a kid. If you used the Spirograph...

5 Steps to Mastering Banking Complaints from Customers

News flash! Banking customer experience should be best in class at most businesses in America this...