Hear from the independent industry analysts, Cornerstone Advisors, and a customer engagement leader, Doxim, to walk away with actionable insights on: · What foundational elements are required to make a customer experience initiative a success · Key capabilities included into the 2019 wish list by banks and credit unions for their customer…
Tech’s emergence in banking requires a rethinking of how vested all sides should be in their business relationships. The differences between financial institutions and vendors have shifted, requiring more coordination than ever. All parties at the table have a role to play in attaining a productive relationship and being accountable.