According to Cornerstone Advisors research, only a third of bank and credit union executives believe that their contact centers are future-ready. Odds are, your contact center
is probably not on the list! In this webinar, Adapt and Cornerstone are going to reveal the results of a study we conducted that clearly identified six best practices used by
future-ready financial institutions. Size and technology investments play an important role, but the most important factors distinguishing future-ready contact centers from the
rest of the pack are the practices with which they manage this critical channel.