Performance Report Study

Participant Resources

Welcome to the Participant Resource Page for the Performance Report Study

As the project coordinator, you play a critical role in the Cornerstone Performance Report survey process. You're the ring leader, the task master, the cat herder... essentially, the one who makes it all happen! In this role, you'll wear many hats: coordinator, scheduler, researcher, deadline-meeter… you'll be the liaison's liaison.

Remember, as you work through the challenges and celebrate the victories, you're not alone. Now and in the weeks ahead, we're here to answer your questions, address your concerns, and—best of all—share your milestones and successes.

FTE ALLOCATION TIPS

KEY STEPS

PROJECT COORDINATOR RESPONSIBILITIES

STEP 1 – SETUP

  • Coordinates with department heads to identify a team of information gatherers who can pull year-end financial reports and account volumes and who understand employee functions for their areas of expertise.
  • Assigns individuals in each area of the organization to complete appropriate survey sections.
  • Provides survey takers with PDF copies of online surveys to prepare them for completing online surveys.

STEP 2 - DATA ENTRY

  • Keeps survey takers on schedule to complete survey sections by the deadline.
  • Regularly checks the Cornerstone survey dashboard to identify any issues with survey answers.
  • Coordinates with department heads to ensure accuracy of submitted data.
  • Works with survey takers and the Cornerstone participant liaison to clarify and resolve issues.

STEP 3 - VERIFICATION

  • Distributes questions from Cornerstone about data issues to appropriate survey takers.
  • Ensures survey takers respond to Cornerstone’s questions in a timely manner (typically two weeks), either correcting survey data or explaining why a metric differs from peers.
  • Distributes Cornerstone’s formulas that explain the metrics used to create the Cornerstone Performance Scorecard to survey takers.

STEP 4 – SCORECARD

  • Distributes the final Cornerstone Performance Scorecard to survey takers and department heads for review.
  • If the institutions would like a second scorecard with a peer group comparison based on a subset of institutions (typically ones in your asset size range), coordinates the request with the Cornerstone participant liaison.

STEP 5 – CONSULTING

  • Works with Cornerstone participant liaison to schedule a call between the senior executive team and a Cornerstone benchmarks expert to discuss the Cornerstone Performance Scorecard results and explore opportunities for productivity improvements, cost reductions and increased efficiency.

SURVEY PDFs

The PDF survey samples can help you prepare answers needed before it’s time to go to the secure Cornerstone benchmark survey website to input your answers. These are not fillable PDF forms but simply a source of reviewing the questions prior to entering them online.

TIP: Most questions provide either instructions or “Include”, “Exclude” notes to explain what to put in that answer. When you see a number in brackets [ ] in the “Exclude” note, it indicates in which survey section to put that ‘exclude’ item.