Cornerstone Performance Report Study

Participant Resources

 

FTE ALLOCATION TIPS
STUDY PARTICIPANT KEY STEPS
PROJECT COORDINATOR RESPONSIBILITIES
CORNERSTONE BANK PERFORMANCE SURVEYS
PARTICIPANT GUIDE
FREQUENTLY ASKED QUESTIONS

Cornerstone Advisors has two goals for the Cornerstone Performance Report:

  1. to be the industry source for authoritative and valuable peer benchmarking data, and 
  2. to help financial institutions unlock millions of dollars’ worth of efficiency and revenue enhancement opportunities.

The project coordinator plays a critical role in the Cornerstone Performance Report survey process. You’re the ring leader, the task master, the cat herder … essentially, the one who makes it all happen! In this role, you’ll wear many hats: coordinator, scheduler, researcher, deadline-meeter … you’ll be the liaison’s liaison.

Remember, as you work through the challenges and celebrate the victories, you’re not alone. Now and in the weeks ahead, I’m here to answer your questions, address your concerns, and—best of all—share your milestones and successes.

Linette Harris
Cornerstone Performance Report Participant Liaison
Tel 480.425.5202
Email surveys@crnrstone.com


FTE ALLOCATION TIPS


STUDY PARTICIPANT KEY STEPS
Key Steps


PROJECT COORDINATOR RESPONSIBILITIES

In STEP 01 – SETUP, the project coordinator:

  • Coordinates with department heads to identify a team of information gatherers who can pull year-end financial reports and account volumes and who understand employee functions for their areas of expertise.
  • Assigns individuals in each area of the organization to complete appropriate survey sections.
  • Provides survey takers with PDF copies of online surveys to prepare them for completing online surveys.

In STEP 02 – DATA ENTRY, the project coordinator:

  • Keeps survey takers on schedule to complete survey sections by the deadline.
  • Regularly checks the Cornerstone survey dashboard to identify any issues with survey answers.
  • Coordinates with department heads to ensure accuracy of submitted data.
  • Works with survey takers and the Cornerstone participant liaison to clarify and resolve issues.

In STEP 03 – VERIFICATION, the project coordinator:

  • Distributes questions from Cornerstone about data issues to appropriate survey takers.
  • Ensures survey takers respond to Cornerstone’s questions in a timely manner (typically two weeks), either correcting survey data or explaining why a metric differs from peers.
  • Distributes Cornerstone’s formulas that explain the metrics used to create the Cornerstone Performance Scorecard to survey takers.

In STEP 04 – SCORECARD, the project coordinator:

  • Distributes the final Cornerstone Performance Scorecard to survey takers and department heads for review.
  • If the institutions would like a second scorecard with a peer group comparison based on a subset of institutions (typically ones in your asset size range), coordinates the request with the Cornerstone participant liaison.

In STEP 05 – CONSULTING, the project coordinator:

  • Works with Cornerstone participant liaison to schedule a call between the senior executive team and a Cornerstone benchmarks expert to discuss the Cornerstone Performance Scorecard results and explore opportunities for productivity improvements, cost reductions and increased efficiency.

In STEP 06 – REPORT, the project coordinator:

  • Announces availability of the published Cornerstone Performance Report for Mid-Size Banks to the institution.

CORNERSTONE BANK PERFORMANCE SURVEYS

The PDF survey samples can help you prepare answers needed before it’s time to go to the secure Cornerstone benchmark survey website to input your answers.  These are not fillable PDF forms but simply a source of reviewing the questions prior to entering them online.

Tip:  Most questions provide either instructions or “Include”, “Exclude” notes to explain what to put in that answer.  When you see a number in brackets [ ] in the “Exclude” note, it indicates in which survey section to put that ‘exclude’ item.

Corporate Information
Branch Sales and Service

Mortgage Lending
Corporate Administration
Credit Administration
Commercial Lending
Treasury Management
Consumer Lending
Digital Banking
Small Business Lending
Cards & Payments
Marketing
Contact Center
Training
Human Resources
Finance & Accounting
Collections
Loan Servicing
Enterprise Risk Management
Information Technology 

Insurance 
Deposit Operations 
WM Trust 
WM Private  
WM Invest


PARTICIPANT GUIDE

Refer to this step-by-step guide for setting up survey takers and understanding the features of the new Cornerstone online survey system.


FREQUENTLY ASKED QUESTIONS

Refer to this document for Participant Frequently Asked Questions


 

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