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Every other year for more than a decade, Cornerstone has invited mid-size banks (assets of $1 billion to $40 billion) to participate in an extensive benchmarking survey. With data collected from these surveys, augmented with benchmarks gathered in Cornerstone’s work with hundreds of financial institutions, we publish a detailed, one-of-a-kind analytical study of the staffing, volumes, processes, and technology spending, utilization and deployment at mid-size banks.
An indispensable planning and budgeting tool, the Cornerstone Performance Report for Mid-Size Banks contains more than 200 benchmarks from a study of 55 mid-size banks as well as a detailed analysis of industry trends. Cornerstone Performance Report for Mid-Size Banks can show bank CEOs where they should be targeting their strategic initiatives and potentially identify millions of dollars of performance improvements and cost savings.
The publication includes the Cornerstone Scorecard™, which details benchmarks in 17 key bank areas.
- Branch Sales and Service
- Contact Center
- Digital Banking
- Retail Cards and Payments
- Consumer Lending
- Mortgage Lending
- Small Business Lending
- Wealth Management
- Commercial Banking
- Treasury Management
- Deposit Operations and Item Processing
- Loan Operations and Collections
- Information Technology
- Enterprise Risk Management
- Administration, Finance and Accounting
- Human Resources and Training
About the Authors: The authors of Cornerstone Performance Report for Mid-Size Banks are among the industry’s most respected strategy, technology and performance improvement advisors.