Cornerstone Performance Report - Banking Consultants - Cornerstone Advisors

Cornerstone Performance Report for Credit Unions 2016


The Cornerstone Performance Report for Credit Unions is based on an extensive survey of 50 credit unions with assets of $500 million to more than $2 billion. The report presents a detailed analysis of credit unions’ staffing/process benchmarks and technology utilization/deployment and concludes with an example of performance improvement opportunities totaling more than $8 million.

The report, in its 10th year of publication, shows CEOs how they can pinpoint strategic initiatives by identifying potentially millions of dollars of performance improvements and cost-saving opportunities. It illustrates, for example, how a credit union with 100,000 members that moves from the 25th to the 75th percentile of performance can boost debit-related revenue by over $6 million if it improves on a few critical metrics: cards per checking account penetration, interchange revenue, and ATM income and fees.

Key benchmarking highlights of the report:

  • Credit unions were unsuccessful at driving transaction volume on cards issued, as the median number of transactions made per month declined by 73%.
  • While 75th percentile credit unions processed nearly twice as many direct consumer loan applications per month as median performers, they are still only auto-decisioning 30% of these loans.
  • The percentage of mortgage applications that are taken online at median credit unions increased from 21% to 38%. High performers are seeing 75%.
  • Delinquent consumer loans per consumer collector FTE saw a 293% increase over the reporting period.
  • Core spending declined by 9% between 2014 and 2016 following an identical drop over the previous two-year period.
  • And more…

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This price is offered exclusively to financial institutions. Upon purchase, the report will be sent to you within 24 hours during regular business hours.

Not a financial institution, but would like to receive a copy of the 2017 Cornerstone Performance Report? Click here to discuss non-FI pricing.

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Additional information

Weight 1 lbs
Dimensions 11 x 8.5 in

Digital – $1495, Print – $1595