Managing Technology for Success

Many of the major technology issues facing banks today are ones that have more to do with internal management than vendors or specific technologies. They include:

• Aligning investments with strategy
• Getting the promised payoff from investments
• Training
• Applying technology to improve process
• Determining when best-of-breed systems are justified
• Project maanagement

This presentation focuses on pragmatic steps banks can take to better manage technology. Specifics to be discussed include:

• Making all technology decisions the consistent way
• Managing resources, particularly internal bank staff
• Project management discipline
• Justifying technology investments when traditonal ROI won't work
• Managing technology in non-bank subsidiaries--when to centralize and standardize and when to make decisions independently

Suggested forms/reports are included.

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