Terence Roche

Community Leader

Small businesses are waiting for a real banking partner – will you perform?

While banks of all sizes have viewed the small business market as a source of growth, few institutions have truly tapped into the great potential of this segment. For many banks, small business banking has been a step-child strategy, caught between Retail and Commercial business lines and often lacking a true strategic focus. That’s all going to change for high-performing mid-size banks. These institutions understand that small business will play a key role in retail branch growth and profitability going forward. They will understand that the share-of-wallet opportunities for small business customers have just begun to be leveraged. Finally, they will acknowledge that the Web, remote deposit capture, payments cards and mobile banking will all change the way small business services are delivered. It’s a game of personal relationships but also a game of integrated products, anytime delivery and value-added advice.

Participants in The Cornerstone Report's Small Business Banking Community will receive clear benchmarks centered around both small business loan origination and deposit growth. We will also provide best practices for small business sales, product development and delivery strategies.

We hope you join us in participating in this industry-leading resource for achieving high performance in your small business operations.

There is no single playbook for success in the small business banking arena. Many innovations and definitions of “best-in-class” are still emerging. We hope you will join with us in the creation of this industry-leading resource for achieving high performance in your Small Business Banking Strategy.

Below are select metrics that will be collected for the survey and used, upon completion of the study, to benchmark your institution against median, 25th percentile and 75th percentile study findings.