Steve Williams

Community Leader

Banks steal market share and drive relationship-based mortgage lending

The fallout in the housing market and weeding out of many mortgage banking players has opened up a unique competitive opportunity for mid-size banks. Today’s mortgage business not only provides a strong source of non-interest income, but also provides certain portfolio lending opportunities and a renewed opportunity to build profitable retail banking relationships from this originated loan base. At the same time, banks are reinventing their models to account for a shift from the refi boom days to a more stabilized purchase environment, as well as dramatic changes in the ways mortgages are delivered using the Web and business-to-business technology.

Participants in The Cornerstone Report's Mortgage Banking Community will receive clear benchmarks centered around mortgage origination, processing, underwriting, closing and secondary market. We will also examine overall origination compensation costs, support costs and profit margin in the mortgage line of business. Finally, our benchmarking study will review how branch, call center and Web channels are being used to support the mortgage business.

We hope you join us in participating in this industry-leading resource for achieving high performance in your mortgage banking operations.

The days of the mortgage business being solely volume focused with no integration to the core bank are over. The next-generation mortgage shops are looking to drive value through efficient, profit-driven operations that leverage the value inherent in these borrowers’ overall retail and business banking relationships. We hope you will join with us in the creation of this industry-leading resource focusing on the revitalization of the Mortgage business inside of banking.

Below are select metrics that will be collected for the survey and used, upon completion of the study, to benchmark your institution against median, 25th percentile and 75th percentile study findings.