Terence Roche

Community Leader

Driving revenue through branch networks
is more critical than ever

The massive buildup in branch networks throughout the banking industry has slowed substantially. Faced with earnings and capital challenges, banks today know that optimizing the cost and profitability of their branch networks is a top priority. At the same time, retail bankers are continuing their efforts to transition branches from transaction-intensive activity to a fierce focus on sales and providing greater advice to retail and small business customers. Technology and creative staffing strategies are being utilized to drive productivity while training, incentives, target marketing and customer relationship management systems are being employed to drive revenue growth.

Participants The Cornerstone Report's Branch Sales and Service community will receive critical information concerning branch productivity and sales performance. In addition, we will share best practices that branch bankers are using to create the next-generation retail environment.

We hope you join us in participating in this industry-leading resource for achieving high performance in your branch sales and service operations.

Below are select metrics that will be collected for the survey and used, upon completion of the study, to benchmark your institution against median, 25th percentile and 75th percentile study findings.