A wealth of valuable peer data and performance improvement information not available anywhere else!
The Cornerstone Report: Benchmarks and Best Practices for Credit Unions presents the results of a detailed survey of credit unions with $350 million and more in assets and includes over 250 productivity and staffing benchmarks in 10 key credit union areas:
- Retail Banking
- Deposit Operations
- Consumer Lending
- Mortgage Lending
- Business Services
- Loan Operations and Collections
- Enterprise Risk Management
- Wealth Management
- Corporate Administration
- Information Technology
About the Study
In follow-up to The Cornerstone Report 2006: Benchmarks and Best Practices for Credit Unions, our second study of credit unions for credit unions will employ a survey similar to that used for our 2006 study, which was modeled after the one used for the highly respected Cornerstone Report: Benchmarks and Best Practices for Mid-Size Banks.
The result is an indispensable resource that can help you answer these and many other critical questions:
- How many employees should we have in this function and what type of performance benchmarks should we use to measure success?
- What successes – and challenges – are credit unions facing with alternative delivery channels like Internet banking, call center and ATM?
- What percentage of credit unions has deployed a particular new technology?
- How much are peer credit unions spending on training?
- Where are they concentrating their investment?
- What are peer credit unions outsourcing and how much are they spending?
By providing the most accurate and in-depth benchmarking data and best practice information available in the industry, The Cornerstone Report can potentially identify millions of dollars of process improvements and cost savings for large credit unions.
Bookmark this page and check back often for updates on the second edition of The Cornerstone Report: Benchmarks and Best Practices for Credit Unions.