A wealth of valuable peer data and performance improvement information not available anywhere else!
Results from 52 surveyed credit unions include more then 250 detailed productivity and staffing benchmarks in 11 key credit union areas:
- Retail Banking
- Deposit Operations
- Consumer Lending
- Mortgage Banking
- Commercial Banking
- Loan Operations and Collections
- Enterprise Risk Management
- Wealth Management
- Corporate Administration
- Information Services
The Cornerstone Report: Benchmarks and Best Practices for Credit Unions can help you answer these and many other critical questions:
- How many employees should we have in this function and what type of performance benchmarks should we use to measure success?
- What successes – and challenges – are credit unions facing with alternative delivery channels like Internet banking, call center and ATM?
- What percentage of credit unions has deployed a particular new technology?
- How much are peer credit unions spending on training?
- Where are they concentrating their investment?
- What are peer credit unions outsourcing and how much are they spending?
By providing the most accurate and in-depth benchmarking data and best practice information available in the industry, The Cornerstone Report can potentially identify millions of dollars of process improvements and cost savings for large credit unions.
About the Study
In our second study of credit unions for credit unions, Cornerstone Advisors employed a survey modeled after the one used for the highly respected Cornerstone Report: Benchmarks and Best Practices for Mid-Size Banks. A 10-credit-union Advisory Board* helped us fine tune the survey to elicit the most pertinent, useful data possible for credit unions with $350 million or more in assets to use in benchmarking, process improvement and strategic planning initiatives.
* The Cornerstone Report 2008 Advisory Board
- American Eagle Federal Credit Union, $1.05B (East Hartford, CT)
- American First Credit Union, $676M (La Habra, CA)
- Bellco Credit Union, $1.89B (Greenwood Village, CO)
- Boeing Employees Credit Union, $8.47B (Tukwila, WA)
- ENT Credit Union, $2.49B (Colorado Springs, CO)
- FORUM Credit Union, $1.08B (Indianapolis, IN)
- Franklin Mint Federal Credit Union, $467M (Broomall, PA)
- Idaho Central Credit Union, $660M (Pocatello, ID)
- Sikorsky Financial Credit Union, $530M (Stratford, CT)
- Teachers Credit Union, $1.81B (South Bend, IN)
The Cornerstone Report 2008: Benchmarks and Best Practices for Credit Unions will be available in the 4th Quarter of 2010. Send us an email if you would like to be notified when it's available.